CUSTOMER CARE

Have any questions or concerns ? We’re always ready to help! Call us at o213603412 or send us an email at info@my dress.com

FAQ

SHIPPING

How do I track my order?

All our custommers who use online to purchase their items will recieve tracking number to tract their orders up to date .

What are your delivery options?

We offer Free Delivery on all orders to libya regardless of the size of your order

For other destinations we would advise you of the delivery charge and await your instructions on whether to proceed with your order or not

Most of our orders are delivered within 24 hours however deliveries can take a little longer depending on stock availability and what you were ordering

How do I return an item?

If for any reason you would like to return any goods to us please notify us within seven working days by email to enq@activemobility.co.uk or by post to our head office at the address below.

Libyan traditional wedding dresses:

123 frist september street

Tripoli-Libya

It is your responsibility to return the goods to us in a safe and proper manner.

We recommend that you use a service that requires a signature upon delivery.
If you would like us to arrange collection of the goods, please let us know.
We inspect all returned goods and provided that they are found to be unused, not damaged and in the original packaging we will provide a full refund less carriage charges.